Shipping & Return Policy
We want you to be completely satisfied with your purchase. Here's everything you need to know about shipping and returns.
Shipping Information
Processing Time
Orders are typically processed and shipped within 1-2 business days. During peak seasons or sales, processing may take 3-5 business days.
Shipping Methods
Standard Shipping
5-7 business days
Free on orders over $50
Priority Shipping
2-3 business days
Additional $15.00
Shipping Destinations
We currently ship to all 50 US states and US territories. International shipping is not available at this time.
Note: Some restrictions may apply to certain states regarding firearm accessories. Please ensure compliance with your local laws.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information.
Delivery Issues
- • Risk of loss and title pass to you upon delivery to the carrier
- • We're not responsible for delays beyond our control (weather, carrier delays, customs)
- • If your package is lost or damaged, contact us within 48 hours of expected delivery
- • Signature may be required for orders over $200
Returns & Refunds
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery.
Important: Custom-fit products and personalized items are not eligible for return unless defective.
Return Requirements
- • Item must be in original, unused condition
- • All original packaging and accessories must be included
- • Return authorization number required (contact us to obtain)
- • Returns must be initiated within 30 days of delivery
How to Return
Step 1: Contact Us
Email us at sales@defiancetactical.com with your order number and reason for return.
Step 2: Get Authorization
We'll provide you with a return authorization number and shipping instructions.
Step 3: Ship Your Return
Package your item securely and ship to the address provided. Include the return authorization number.
Refund Process
- • Refunds are processed within 5-7 business days of receiving your return
- • Original shipping costs are not refunded unless the item was defective
- • Return shipping costs are the responsibility of the customer
- • Refunds are issued to the original payment method
Exchanges
Need a different size or model? We're happy to exchange your item for a different product of equal value. Contact us to arrange an exchange.
Defective Items
If you receive a defective item, please contact us immediately. We'll provide a prepaid shipping label and expedite your replacement.
Warranty: All products carry a 1-year warranty against defects in materials and workmanship.
Questions About Shipping or Returns?
Our customer service team is here to help. Contact us at sales@defiancetactical.com and we'll get back to you within 24 hours.
Last updated: June 2025